orders@intelligentitle.com
Every inquiry routes to orders@intelligentitle.com. Available 24/7. Use the following subject line labels so your message reaches the right desk:
- Order Question — status of a Pre-Policy Intelligence order you have placed, intake form questions, coordinating-party updates.
- Pre-Order Question — questions about the product, the workflow, or how it applies to your transaction before you order.
- Relationship Inquiry — for SBA lenders, institutional lenders, CDCs, mortgage bankers and brokers, attorneys, DSCR and hard money lenders, and creative finance principals evaluating Pre-Policy Intelligence for their practice.
- Portfolio Pricing — for real estate investors and funds acquiring five or more properties.
- Privacy Request — access, correction, deletion, or opt-out requests under CCPA, GDPR, or other privacy laws.
- Accessibility — barriers to using the Site, requests for information in alternative formats.
- Licensing Inquiry — questions about state licensing, regulatory disclosures, or compliance structure.
- Underwriting Question — Stewart Title Guaranty Company and WFG National Title Insurance Company policy questions routed through Intelligent Title.
American Commercial Title LLC
5011 Gate Parkway, Building 100, Suite 100
Jacksonville, FL 32256
Intelligent Title is a brand of American Commercial Title LLC. Title insurance policies are underwritten by Stewart Title Guaranty Company and WFG National Title Insurance Company.
When to expect a reply.
Order-related inquiries. Work begins on receipt of your order. Initial response within 24 hours of order placement.
Pre-order and relationship inquiries. Response within one business day.
Privacy requests. Acknowledged within 10 days; full response within 45 days, or the period required by applicable law.
Accessibility barrier reports. Acknowledged within two business days.
Ready to order?
If you have already decided to order Pre-Policy Intelligence, you can place the order directly; the $149 is applied in full to your premium at closing. Work begins on receipt.
Questions? I am IRIS℠ — ask me anything, 24/7. Anything I cannot answer, I hand to a closer.
Reach IRIS the way you work — chat, voice, or email. She answers around the clock, every day, no vacation, no holidays, no voicemail.